Here is a list of frequently asked questions that our customers have. If you do not see your specific question, please contact us using the contact form or by email at info@naturalpetproductsusa.com
What are your payment methods? - We currently take credit card payments only. The cards we accept are Visa, MasterCard, Discover, and Dinner's Club.
Is there a sales tax charged for orders made through your website? - Orders that are billed to an address in North Carlonia are charged a state sales tax of 6.75%.
What are your shipping methods? We ship exclusively by UPS at this time. This provides our customers with a tracking number that can be used to track their order's delivery. We offer several options of shipping via UPS including, UPS Ground (this is the default), Next Day Overnight, Second Day, and 3 rd Day Special. You will be able to select which one of these methods you want to use when you check out. There is also an explanation of each service and the the approximate number of days it will take to deliver your order available at checkout. NOTE, please add another one to two days to the UPS delvery time to allow for packaging and shipping arrangements for your order to be made.
What is included in your Shipping and Handling Charge and how is it different from the UPS charge? - The shipping and handling fee is for packaging up your product(s) and prepare the order for shipment. It is not the same as the UPS charge. The UPS charge is for the delivery of your order to you using the services provided by UPS.
How do I track the delivery status of my order? - A UPS tracking number will be assigned to your order when it is shipped. You can use this number at the UPS site to track the order or submit it to us using the Track Your Order link in the top right hand corner of website.
